Pulte Homes Operations Rank Highest in Customer Satisfaction in Chicago for Third Straight Year, as Reported by J.D. Power and Associates(R)

SCHAUMBURG, Ill.--(BUSINESS WIRE)--Sep. 15, 2009-- For the third consecutive year, Pulte Homes operations received the highest rankings for customer satisfaction in the Chicago market, according to the results announced today for the 2009 J.D. Power and Associates® New-Home Builder Customer Satisfaction StudySM.

Pulte brands, which include Pulte Homes, Del Webb , Centex, Fox & Jacobs and DiVosta — were surveyed in 22 of the 24 markets covered in the 2009 study and garnered 13 top rankings in customer satisfaction. Additionally, Pulte brands ranked No. 2 in three markets and No. 3 in five markets, ranking, overall, among the top three builders in 18 of the 22 markets in which they were surveyed for customer satisfaction in 2009—the highest of any homebuilder.

“We are delighted to have again been recognized for our homeowners’ satisfaction with the Pulte experience,” said Steve Atchison , president of Pulte Homes’ Chicago division. “Pulte is committed to delivering quality construction and outstanding customer service with every home we build and we are very grateful that our homeowners continue to recognize our team’s dedication to this goal.”

Pulte Homes maintains a comprehensive system for communicating with customers to ensure their questions are answered and their needs are being met throughout the entire sales, construction and delivery process.

For its 2009 New-Home Builder Customer Satisfaction StudySM, J.D. Power and Associates® focused on individuals that purchased a new single-family detached or attached home during 2008. Qualifying builders in each market had to have a minimum of 150 home closings in the prior year and a minimum of 50 returned questionnaires.

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About Pulte Homes

Pulte Homes, Inc., based in Bloomfield Hills, Mich., is America’s largest home building company with operations in 29 states and the District of Columbia. The Company has an unmatched capacity to meet the needs of all buyer segments through its brand portfolio that includes Pulte Homes, Centex and Del Webb , as well as its regional brands of DiVosta Homes (Florida) and Fox & Jacobs (Texas). Pulte Mortgage LLC is a nationwide lender offering Pulte customers a wide variety of loan products and superior service.


J.D. POWER AND ASSOCIATES® is a registered trademark of J.D. Power and Associates of Westlake Village, California and is used herein to describe and convey purely factual information, events, and material as a protected fair use under the trademark laws of the United States and other laws. No association, sponsorship, or affiliation exists between Pulte Homes, Inc. and the named trademark owner and no suggestion of such a sponsorship between Pulte Homes, Inc. and the named trademark owner is made, express or implied.


Source: Pulte Homes, Inc.

Pulte Homes, Inc.
Eric Younan
Manager, Corporate Communications

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