Pulte Brands Rank Highest in 13 Markets in Annual Survey
BLOOMFIELD HILLS, Mich.--(BUSINESS WIRE)--Sep. 15, 2009--
Pulte Homes brands received more top rankings than any other homebuilder
and have ranked highest in customer satisfaction in 13 U.S.
markets, as reported today in the results of the J.D. Power and
Associates® 2009 New-Home Builder Customer Satisfaction Studysm.
Pulte brands, which include Pulte Homes,
, Centex, Fox & Jacobs,
and DiVosta, were surveyed in 22 of the 24 markets covered in the 2009
study. Pulte Homes operations garnered 13 top rankings in customer
satisfaction, and were ranked No. 2 in three markets and No. 3 in
In the J.D. Power and Associates® 2009 New-Home Builder Customer
Satisfaction Studysm, Pulte Homes operations ranked:
Highest in these 13 markets: Atlanta, Austin (tie), Charleston,
S.C. (Centex), Chicago, Inland Empire, Calif. (
County/Bakersfield, Calif., Orlando, Philadelphia, Sacramento, San
Antonio, Tampa, Tucson, and Washington, D.C.
Second in these three markets: Jacksonville, Sacramento (
San Francisco Bay Area.
Third in these five markets: Charlotte, N.C. (
), Denver, Las
), Sacramento (Centex), and Tampa (DiVosta).
“Pulte Homes is extremely proud of its longstanding history of topping
these rankings,” said
Richard J. Dugas, Jr.
, Chairman and CEO of Pulte
Homes. “Customer satisfaction is paramount to delivering a great
home-buying experience and we continue to outperform our competitors in
these critical areas. Through the hard work and dedication of our
employees and trade partners, year after year we exceed our customers’
expectations and receive their highest rankings in this survey. Since
the rankings are based on our customers’ direct input, I could not be
Pulte Homes maintains a comprehensive system for communicating with
customers to ensure their questions are answered and their needs are
being met throughout the entire home sales, construction and delivery
For its 2009 New-Home Builder Customer Satisfaction Studysm,
J.D. Power and Associates® focused on individuals that purchased a new
single-family detached or attached home during 2008. Qualifying builders
in each market had to have a minimum of 150 home closings in the prior
year and a minimum of 50 returned questionnaires.
Pulte Homes does not operate in one market included in this year’s
survey — Columbus, OH—and did not meet the sample size requirement in
Orange County/San Diego.
Additional information is available at www.jdpower.com.
About Pulte Homes
Pulte Homes, Inc., based in Bloomfield Hills, Mich., is America’s
largest home building company with operations in 29 states and the
District of Columbia. The Company has an unmatched capacity to meet the
needs of all buyer segments through its brand portfolio that includes
Pulte Homes, Centex and
, as well as its regional brands of
DiVosta Homes (Florida) and Fox & Jacobs (Texas). Pulte Mortgage LLC is
a nationwide lender offering Pulte customers a wide variety of loan
products and superior service.
J.D. POWER AND ASSOCIATES® is a registered trademark of J.D. Power and
Associates of Westlake Village, California and is used herein to
describe and convey purely factual information, events, and material as
a protected fair use under the trademark laws of the United States and
other laws. No association, sponsorship, or affiliation exists between
Pulte Homes, Inc. and the named trademark owner and no suggestion of
such a sponsorship between Pulte Homes, Inc. and the named trademark
owner is made, express or implied.
Source: Pulte Homes, Inc.
Pulte Homes, Inc.