Pulte Homes Leads Builders in Customer Satisfaction Rankings by J.D. Power and Associates(R)

Pulte Brands Rank Highest in 13 Markets in Annual Survey

BLOOMFIELD HILLS, Mich.--(BUSINESS WIRE)--Sep. 15, 2009-- Pulte Homes brands received more top rankings than any other homebuilder and have ranked highest in customer satisfaction in 13 U.S. markets, as reported today in the results of the J.D. Power and Associates® 2009 New-Home Builder Customer Satisfaction Studysm.

Pulte brands, which include Pulte Homes, Del Webb , Centex, Fox & Jacobs, and DiVosta, were surveyed in 22 of the 24 markets covered in the 2009 study. Pulte Homes operations garnered 13 top rankings in customer satisfaction, and were ranked No. 2 in three markets and No. 3 in five markets.

In the J.D. Power and Associates® 2009 New-Home Builder Customer Satisfaction Studysm, Pulte Homes operations ranked:

Highest in these 13 markets: Atlanta, Austin (tie), Charleston, S.C. (Centex), Chicago, Inland Empire, Calif. ( Del Webb ), LA/Ventura County/Bakersfield, Calif., Orlando, Philadelphia, Sacramento, San Antonio, Tampa, Tucson, and Washington, D.C.

Second in these three markets: Jacksonville, Sacramento ( Del Webb ), and San Francisco Bay Area.

Third in these five markets: Charlotte, N.C. ( Del Webb ), Denver, Las Vegas ( Del Webb ), Sacramento (Centex), and Tampa (DiVosta).

“Pulte Homes is extremely proud of its longstanding history of topping these rankings,” said Richard J. Dugas, Jr. , Chairman and CEO of Pulte Homes. “Customer satisfaction is paramount to delivering a great home-buying experience and we continue to outperform our competitors in these critical areas. Through the hard work and dedication of our employees and trade partners, year after year we exceed our customers’ expectations and receive their highest rankings in this survey. Since the rankings are based on our customers’ direct input, I could not be more proud.”

Pulte Homes maintains a comprehensive system for communicating with customers to ensure their questions are answered and their needs are being met throughout the entire home sales, construction and delivery process.

For its 2009 New-Home Builder Customer Satisfaction Studysm, J.D. Power and Associates® focused on individuals that purchased a new single-family detached or attached home during 2008. Qualifying builders in each market had to have a minimum of 150 home closings in the prior year and a minimum of 50 returned questionnaires.

Pulte Homes does not operate in one market included in this year’s survey — Columbus, OH—and did not meet the sample size requirement in Orange County/San Diego.

Additional information is available at

About Pulte Homes

Pulte Homes, Inc., based in Bloomfield Hills, Mich., is America’s largest home building company with operations in 29 states and the District of Columbia. The Company has an unmatched capacity to meet the needs of all buyer segments through its brand portfolio that includes Pulte Homes, Centex and Del Webb , as well as its regional brands of DiVosta Homes (Florida) and Fox & Jacobs (Texas). Pulte Mortgage LLC is a nationwide lender offering Pulte customers a wide variety of loan products and superior service.


J.D. POWER AND ASSOCIATES® is a registered trademark of J.D. Power and Associates of Westlake Village, California and is used herein to describe and convey purely factual information, events, and material as a protected fair use under the trademark laws of the United States and other laws. No association, sponsorship, or affiliation exists between Pulte Homes, Inc. and the named trademark owner and no suggestion of such a sponsorship between Pulte Homes, Inc. and the named trademark owner is made, express or implied.


Source: Pulte Homes, Inc.

Pulte Homes, Inc.
Caryn Klebba
Corporate Communications

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