“Success starts with having the right people – those who have the right attitude and aptitude,” says Will Cutler, senior vice president of homebuilding operations for PulteGroup, who also served as a Corporal in the Army and as a guard at the Tomb of the Unknown Soldier. “At PulteGroup, we work smart to build consumer-inspired homes and communities to make lives better. These values are very meaningful to our military employees, who have served to make lives better for Americans every day.”
Take Richard Berrouet, a recent Army Military Intelligence Officer with 12 years of active duty service, who works as a customer care manger in PulteGroup’s Central Texas Division.
“My military background has definitely helped me in customer service here at PulteGroup. Dedication, commitment, passion and a take-an-ownership attitude are key attributes the Army has inscribed in me as a soldier,” says Berrouet, who currently serves homeowners in Sun City Texas near Austin. “In customer service, I treat everyone with the upmost respect and my ultimate goal is to go beyond the call of duty, to give our customers 100 percent satisfaction.”
Berrouet says his three tours in Iraq provided him with learning experiences and the opportunity to “lead great men and women both in war time and peace time.” He says these experiences taught him the importance of teamwork and communication in the workplace.
“As a soldier, the most important ingredient in completing a mission is teamwork. Here at PulteGroup, I feel I am part of a team every day and making a difference in the lives of homebuyers,” Berrouet says. “Being able to have transparency in all aspects of communication is very important because it paves the way for trust, respect and lifelong relationships that are so important to provide to the customer.”
Before joining the military, Berrouet played football at Pittsburg State University and after college entered the Arena Football League, playing for about three years before he embarked on his military career. Today, he volunteers as a football coach at Southwestern University. While he still loves to play, Berrouet says “he shrunk” while in the Army. “I am no longer 320 pounds!”
“They say in the military, you become the best soldier when you find a unit you can call home,” he says. “In the second chapter in my life, I feel like I have found a home right here in PulteGroup with some of the best people.”
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