News

09.14.09

Pulte Ranks Highest in Customer Satisfaction in Washington D.C. for Second Straight Year, as Reported by J.D. Power and Associates(R)

FAIRFAX, Va., Sep 15, 2009 (BUSINESS WIRE) -- Pulte Homes received the highest ranking for customer satisfaction in the Washington, D.C. market, according to the results announced today for the 2009 J.D. Power and Associates(R) New-Home Builder Customer Satisfaction StudySM.

Pulte brands, which include Pulte Homes, Del Webb, Centex, Fox & Jacobs and DiVosta, were surveyed in 22 of the 24 markets covered in the 2009 study. Pulte Homes operations garnered 13 top rankings in customer satisfaction, and were ranked No. 2 in three markets and No. 3 in five markets. Pulte Homes operations ranked among the top three builders in 18 of the 22 markets in which they were surveyed for customer satisfaction in 2009 - the highest of any homebuilder.

"Our ongoing commitment to customer satisfaction is underscored when our customers rank us this high," said Lewis Birnbaum, president of Pulte Homes' Mid-Atlantic division. "We look forward to delivering quality and complete customer satisfaction with every home we build and we're grateful that our homeowners continue to recognize our team's dedication to this goal."

Pulte Homes maintains a comprehensive system for communicating with customers to ensure their questions are answered and their needs are being met throughout the entire sales, construction and delivery process.

For its 2009 New-Home Builder Customer Satisfaction StudySM, J.D. Power and Associates(R) focused on individuals that purchased a new single-family detached or attached home during 2008. Qualifying builders in each market had to have a minimum of 150 home closings in the prior year and a minimum of 50 returned questionnaires.

Additional information is available at www.jdpower.com.

About Pulte Homes

Pulte Homes, Inc., based in Bloomfield Hills, Mich., is America's largest home building company with operations in 29 states and the District of Columbia. The Company has an unmatched capacity to meet the needs of all buyer segments through its brand portfolio that includes Pulte Homes, Centex and Del Webb, as well as its regional brands of DiVosta Homes (Florida) and Fox & Jacobs (Texas). Pulte Mortgage LLC is a nationwide lender offering Pulte customers a wide variety of loan products and superior service.

Websites: www.pulteinc.com; www.pulte.com; www.centex.com; www.delwebb.com; www.divosta.com; www.foxandjacobs.com

J.D. POWER AND ASSOCIATES(R) is a registered trademark of J.D. Power and Associates of Westlake Village, California and is used herein to describe and convey purely factual information, events, and material as a protected fair use under the trademark laws of the United States and other laws. No association, sponsorship, or affiliation exists between Pulte Homes, Inc. and the named trademark owner and no suggestion of such a sponsorship between Pulte Homes, Inc. and the named trademark owner is made, express or implied.

SOURCE: Pulte Homes, Inc.

Pulte Homes, Inc.
Caryn Klebba
Corporate Communications
(248) 433-4840
caryn.klebba@pulte.com
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