News

09.14.09

Pulte Homes Operations Earn Top Customer Satisfaction in Philadelphia for Third Straight Year, as Reported by J.D. Power and Associates(R)

TREVOSE, Pa.--(BUSINESS WIRE)--Sep. 15, 2009-- Pulte Homes operations received the top ranking for customer satisfaction in the Philadelphia market, according to the results announced today for the 2009 J.D. Power and Associates® New-Home Builder Customer Satisfaction StudySM.

“We are proud that our operations have been recognized and rewarded for our dedication to customer satisfaction for a third consecutive year,” said John Grierson , president of Pulte Homes’ Delaware Valley division. “Our mission is to deliver a portfolio of high quality homebuilding brands that exceed the expectations of discerning homeowners at every stage of life and are grateful our customers continue to recognize our efforts.”

Pulte brands, which include Pulte Homes, Del Webb , Centex, Fox & Jacobs and DiVosta, were surveyed in 22 of the 24 markets covered in the 2009 study. Pulte Homes operations garnered 13 top rankings in customer satisfaction, and were ranked No. 2 in three markets and No. 3 in five markets. Pulte Homes operations ranked among the top three builders in 18 of the 22 markets in which they were surveyed for customer satisfaction in 2009 — the highest of any home builder.

Pulte Homes maintains a comprehensive system for communicating with customers to ensure their questions are answered and their needs are being met throughout the entire sales, construction and delivery process.

For its 2009 New-Home Builder Customer Satisfaction StudySM, J.D. Power and Associates® focused on individuals that purchased a new single-family detached or attached home during 2008. Qualifying builders in each market had to have a minimum of 150 home closings in the prior year and a minimum of 50 returned questionnaires.

Additional information is available at www.jdpower.com.

About Pulte Homes

Pulte Homes, Inc., based in Bloomfield Hills, Mich., is America’s largest home building company with operations in 29 states and the District of Columbia. The Company has an unmatched capacity to meet the needs of all buyer segments through its brand portfolio that includes Pulte Homes, Centex and Del Webb , as well as its regional brands of DiVosta Homes (Florida) and Fox & Jacobs (Texas). Pulte Mortgage LLC is a nationwide lender offering Pulte customers a wide variety of loan products and superior service.

Websites: www.pulteinc.com; www.pulte.com; www.centex.com; www.delwebb.com; www.divosta.com; www.foxandjacobs.com

J.D. POWER AND ASSOCIATES® is a registered trademark of J.D. Power and Associates of Westlake Village, California and is used herein to describe and convey purely factual information, events, and material as a protected fair use under the trademark laws of the United States and other laws. No association, sponsorship, or affiliation exists between Pulte Homes, Inc. and the named trademark owner and no suggestion of such a sponsorship between Pulte Homes, Inc. and the named trademark owner is made, express or implied.

 

Source: Pulte Homes, Inc.

Pulte Homes, Inc.
Caryn Klebba
Corporate Communications
(248) 433-4840
caryn.klebba@pulte.com

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